SUZANNA CHAPLIN

CEO, esbconnect

Suzanna is CEO of esbconnect, a role she assumed when she led a management buyout of the company in 2003, after almost nine years with the firm. Since then, she has transformed esbconnect from a legacy email marketing company into a strategic data and technology business that’s helping brands overcome today’s marketing challenges, while remaining centred on email. 


Suzanna’s vision was to recognise that the humble email address is the passport to the internet – a critical piece of information can be used to identify real individuals online, irrespective of the device or platform they are on. In doing so, it can be used as a central identifier across digital and offline channels. Suzanna is steering the company’s evolving suite of products and services through the cookieless marketing ecosystem - helping brands to achieve KPIs across social and programmatic environments, thanks to first-party data strategies fit for the modern age.


Since taking on the role of CEO, Suzanna has also transformed how the company operates, investing vast amounts of time in helping people think, sell and approach the business differently, and instilling in the team the confidence to challenge clients and deliver real value. She also continues to work closely with the tech team on product and market innovation. 


Prior to esbconnect, Suzanna spent just over five years at Freemax Media, working on lead generation and business development by building in-depth partnerships across Freemax Media’s in-house brands. Suzanna also managed and grew Freemax Media's expansion into overseas markets, including Denmark, Italy and Spain, and built and managed a diverse portfolio of accounts across many different verticals, including Land Rover, Halifax, House of Fraser and Achica.


Topics: Email marketing, First-party data strategies, Female leadership and industry issues


Accolades: PMW People Awards 2024 - Performance Marketing Innovators, PMW 100 Powerlist UK 2024