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How will GenAI and agentic shape customer experience in 2026?
From ChatGPT “turn[ing] product discovery into a conversation” with the launch of its shopping research experience to Google rolling out agentic checkout (and ChatGPT’s introduction of instant checkout), the impact of generative AI on shopping experiences has been a major topic of conversation this year.

According to the IPA Bellwether Q4 2025 reading, total UK marketing budgets remained unchanged in the final quarter of last year.
With the UK’s economic outlook dimming and political and economic uncertainty throwing shade on growth, we’ve been garnering reaction from some of the UK’s top adtech, creative and marketin










