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How will GenAI and agentic shape customer experience in 2026?


From ChatGPT “turn[ing] product discovery into a conversation” with the launch of its shopping research experience to Google rolling out agentic checkout (and ChatGPT’s introduction of instant checkout), the impact of generative AI on shopping experiences has been a major topic of conversation this year.

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By Faith Ilori January 29, 2026
OpenAI is preparing to introduce advertising to its ChatGPT platform in the coming months, a move the company says is designed to help expand access to its AI tools at scale.
By Faith Ilori January 29, 2026
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By Faith Ilori January 15, 2026
According to the IPA Bellwether Q4 2025 reading, total UK marketing budgets remained unchanged in the final quarter of last year. With the UK’s economic outlook dimming and political and economic uncertainty throwing shade on growth, we’ve been garnering reaction from some of the UK’s top adtech, creative and marketin
By Faith Ilori January 15, 2026
Sean Adams, chief marketing officer, Brand Metrics, believes we can predict future ad outcomes using the unprecedented power of consistent measurement data
By Faith Ilori January 15, 2026
Carlo Alloni from Bellrock outlines why client trust in FM has eroded and the concrete steps providers must take to earn it back.
By Faith Ilori January 9, 2026
As we enter 2026, AI is no longer just a tool from sci-fi movies or used by specialist teams. It’s a tool that has completely changed how businesses run, public sectors function and students get personalised help.
By Faith Ilori January 6, 2026
Following the success of Domino’s GameBreaks, Samsung Europe’s Alex Hole highlights three principles for advertisers considering gamification on CTV
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